About the UC Merced Information Technology Department
Mission Statement
With the aim of supporting all members of the University of California, Merced community in their efforts to realize their maximum potentials, employ the best of current and evolving technologies and practices to provide access to information and services informed by the perspective of each individual user.
Information Technology Charge
Provide information technology infrastructure and services to the entire University, including:
- Network services (email, calendar, directory, file storage, web/portal, document management, etc.)
- Basic infrastructure (network, wireless, telephony, desktop support)
- Classroom and instructional support (classroom technology, computer labs, software licensing, course management system, etc.)
- Research support (Internet 2, high-speed networking, collaboration in special purpose computing needs, etc.)
- Student support (residential network, student IT Help Desk, computer acquisition and usage guidelines, etc.)
- Telecommunications provisioning (Internet, voice, cable TV, video conferencing, remote sites, etc.)
- Enterprise applications (student information, financial, human resources, etc.)
Strategies
- Exploit standards-based products and facilities to create maximum choice and flexibility.
- Design architectures and deploy services from the beginning that will scale up to a 25,000+ student university.
- Exploit identity management and other automated processes to provide timely and consistent provisioning of services to the university community and to minimize ongoing costs.
- Employ portal technology to provide access to information and services based on who users are rather than where in the university organization services are provided from.
- Support the use of a single id and password to obtain access to services.
- Use the University web site primarily as a means of communication to those outside the University, and the University portal to provide access and services to students, faculty, staff, and others on a day-to-day basis.
Looking for help?
We offer a number of tutorials and FAQs available in the Guides & FAQs section.
If you have any questions, problems, or comments, please contact the IT Help Desk via email at helpdesk@ucmerced.edu, via phone at 209.228.HELP (4357), or visit them in the Classroom & Office Building 132A.